Icinga

State Types

Introduction

The current state of monitored services and hosts is determined by two components:

There are two state types in Icinga - SOFT states and HARD states. These state types are a crucial part of the monitoring logic, as they are used to determine when event handlers are executed and when notifications are initially sent out.

This document describes the difference between SOFT and HARD states, how they occur, and what happens when they occur.

Service and Host Check Retries

In order to prevent false alarms from transient problems, Icinga allows you to define how many times a service or host should be (re)checked before it is considered to have a "real" problem. This is controlled by the max_check_attempts option in the host and service definitions. Understanding how hosts and services are (re)checked in order to determine if a real problem exists is important in understanding how state types work.

Soft States

Soft states occur in the following situations...

The following things occur when hosts or services experience SOFT state changes:

SOFT states are only logged if you enabled the log_service_retries or log_host_retries options in your main configuration file.

The only important thing that really happens during a soft state is the execution of event handlers. Using event handlers can be particularly useful if you want to try and proactively fix a problem before it turns into a HARD state. The $HOSTSTATETYPE$ or $SERVICESTATETYPE$ macros will have a value of "SOFT" when event handlers are executed, which allows your event handler scripts to know when they should take corrective action. More information on event handlers can be found here.

Hard States

Hard states occur for hosts and services in the following situations:

The following things occur when hosts or services experience HARD state changes:

The $HOSTSTATETYPE$ or $SERVICESTATETYPE$ macros will have a value of "HARD" when event handlers are executed, which allows your event handler scripts to know when they should take corrective action. More information on event handlers can be found here.

Example

Here's an example of how state types are determined, when state changes occur, and when event handlers and notifications are sent out. The table below shows consecutive checks of a service over time. The service has a max_check_attempts value of 3.

Time

Check #

State

State Type

State Change

Notes

0

1

OK

HARD

No

Initial state of the service

1

1

CRITICAL

SOFT

Yes

First detection of a non-OK state. Event handlers execute.

2

2

WARNING

SOFT

Yes

Service continues to be in a non-OK state. Event handlers execute.

3

3

CRITICAL

HARD

Yes

Max check attempts has been reached, so service goes into a HARD state. Event handlers execute and a problem notification is sent out. Check # is reset to 1 immediately after this happens.

4

1

WARNING

HARD

Yes

Service changes to a HARD WARNING state. Event handlers execute and a problem notification is sent out.

5

1

WARNING

HARD

No

Service stabilizes in a HARD problem state. Depending on what the notification interval for the service is, another notification might be sent out.

6

1

OK

HARD

Yes

Service experiences a HARD recovery. Event handlers execute and a recovery notification is sent out.

7

1

OK

HARD

No

Service is still OK.

8

1

UNKNOWN

SOFT

Yes

Service is detected as changing to a SOFT non-OK state. Event handlers execute.

9

2

OK

SOFT

Yes

Service experiences a SOFT recovery. Event handlers execute, but notification are not sent, as this wasn't a "real" problem. State type is set HARD and check # is reset to 1 immediately after this happens.

10

1

OK

HARD

No

Service stabilizes in an OK state.